Use of Performance Measures
Performance measures are used to:
- Connect agency policies and objectives to investment decisions.
- Establish desired and targeted levels of service that consider past performance, current and future demand, stakeholder priorities, and anticipated funding.
- Align agency policies, investments, and day-to-day practices in a meaningful and easily understood manner.
- Prioritize investment needs.
- Monitor and report progress towards desired objectives to both internal and external stakeholders in a consistent, cost-effective, and transparent manner as illustrated in practice examples from the Washington State, North Carolina, and Virginia DOTs.
Table 6.1 - Desired Performance Measure Characteristics
|Measurable with available tools/data
|May require no additional cost for data collection
|Enables data-driven target setting based on future conditions
|Clear to the public and lawmakers
|Allows performance story-telling to customers and policymakers
|Agency has influence over result
|Measures agency activities rather than impact of external factors