Using a RACI Matrix to Assign Roles and Responsibilities
A variety of tools can be used to track roles and responsibilities, including spreadsheets or various types of matrices. One form of responsibility assignment matrix is known as a RACI matrix. The term RACI is taken from the words:
- Responsible. Assigning responsibility for getting the work done or making a needed decision. This is typically the person who gets the work done.
- Accountable. Identifying the person who is responsible for making sure the work is done and is ultimately answerable for the activity or decision.
- Consulted. Recognizing that others will provide information needed to complete an activity.
- Informed. Keeping people aware of progress that is made.
A RACI matrix can be used for virtually any type of activity with a combination of tasks, milestones, and key decisions that will be carried out by several different individuals. It is a common technique used for managing different types of construction, implementation, and monitoring activities and is especially useful when responsibilities are divided across divisions or departments within an organization. For that reason, it is commonly used as part of an enterprise-wide risk management program to help ensure that risks are monitored regularly. An example of a RACI matrix showing responsibilities for adopting an enterprise risk management (ERM) policy is shown in figure 6.10.