Performance Measure Evaluation / Nevada DOT
The Nevada DOT recognized that although performance measures were being reported regularly, they were not driving agency policies or decisions. The assessment evaluated the performance measures being used in each of the five key performance areas shown in the figure as well as the organizational culture to support performance management.
The study recommended improvements to emphasize the importance of messaging in order to advance the agency’s performance management culture, extend the performance culture beyond the headquarters office to field staff, and develop job performance plans emphasizing accountability at the division, office and unit levels. The study also recommended the periodic review of performance measures to ensure their continued relevance to agency business processes.
Nevada DOT’s five key performance areas and measures
Source: Nevada DOT. 2017. Adapting a Culture for Performance Management at the Nevada Department of Transportation.
Read more in the chapter: 6.1.2 Evaluating the Effectiveness of Performance Measures